Terms and Conditions

Conditions required to benefit from the "Kids' Parties" service

Terms and Conditions – Kids’ Parties at Master Escape

Master Escape provides access to its entertainment space only under the following conditions:

Participation Conditions

Escape room parties are for children aged 7 and up.
Children under 7 must be accompanied by a parent inside the room.
Children aged 7–11 must be accompanied by an adult or Master Escape staff.

Party Duration and Pricing

Standard program lasts 2.5 hours (O’MEGA PARTY includes an extra hour).
Free extension up to 30 minutes. After that: 75 RON per additional 15 minutes.
Packages are calculated for a minimum of 10 children. Fewer than 10? The full minimum rate applies.

Program Structure

10′ – Guest arrival
30′ – Board Games
10′ – Escape room instructions
60′ – Escape Game
15′ – Serving food (optional All-Inclusive Menu)
30′ – Energizer games, music, dancing, optional magic
10′ – Cake and non-alcoholic champagne
15′ – Group photo and event close

Other Rules

Arrival allowed max. 15 minutes before event start.
Advance of 200 RON required at least 5 days before event.
Confirm number of children 1 day before event.
Children under 5 are not counted in pricing but must be supervised by parents.
Children aged 5+ are included in pricing and supervised by Master Escape staff.
No responsibility is accepted for forgotten or lost valuables.
No sharp or dangerous objects allowed (e.g. kendamas, keys, pencils).
Mobile phones should be avoided during the party.
Children under 12 must be accompanied by an adult.
Sick children will not be admitted.
Violent or vulgar behavior is forbidden.
Parents and beneficiaries are responsible for any material damage caused by guests.

Disclaimer

Staff supervises the general area, not individual children.
No responsibility is assumed for injuries from improper use or behavior.
Children must not destroy toys or equipment. Any damage must be paid for.
Strong alcohol is strictly forbidden in the children’s area.
External entertainers (not Master Escape collaborators) incur a 50 RON fee.
We do not tolerate bullying, aggressive play, or vulgar language.
We reserve the right to select our clients.

By respecting these rules, all guests will enjoy a safe, fun, and respectful experience.

Personal Data Protection Notice

General Information

As of May 25, 2018, EU Regulation 2016/679 on the protection of personal data (“the Regulation”) is applicable. Its main purpose is to increase the level of personal data protection and to create a climate of trust that allows individuals control over their own data.

This notice is designed to inform you about the processing of your personal data and your rights under the GDPR and applicable local law.

a) Introduction

MASTER ESCAPE SRL, located in Iași, Bd. Socola no. 22, is the data controller responsible for processing your personal data. For inquiries, contact us using the details below. Data is collected only with your consent. Refusal to provide data may result in the inability to fulfill a service or product agreement.

b) Personal Data Processed

We may process: name and surname, home address, email address, ID data, national ID number (CNP), phone number, and communications made with us through various channels.

Data Processing Information

a) Types of Data Processing

Processing includes operations such as collection, recording, organization, storage, use, dissemination, restriction, deletion, etc.

b) Principles

Data is processed fairly, lawfully, and transparently; for specific and legitimate purposes; and stored only as long as necessary. Security and confidentiality are ensured throughout.

c) Purpose and Legal Basis

User registration and account creation (Art. 6(1)(b) GDPR)
Customer analysis and communication (Art. 6(1)(a) GDPR)
Service improvement and profiling (Art. 6(1)(a) GDPR)
Legal obligations: accounting, fraud prevention, etc. (Art. 6(1)(c) GDPR)

d) Data Recipients

Data will not be transferred to third parties unless legally required.

e) Mandatory/Voluntary Provision and Storage

Certain data is required for contracts. Other data is optional. Only children aged 16+ can give consent. Data is stored only as long as needed and deleted upon request unless otherwise required by law.

Your Rights

Right to access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
Right to restriction (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to withdraw consent (Art. 7 GDPR)
Right to lodge a complaint (Art. 77 GDPR)
Rights related to automated decision-making and profiling

Contact: MASTER ESCAPE SRL, Bd. Socola no. 22, Iași. Email: office@expertconnection.ro

Supervisory Authority: Bucharest, Blvd. G-ral Gheorghe Magheru no. 28-30, sector 1, 010336. Email: anspdcp@dataprotection.ro

Security Measures

We implement technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. All staff and partners are bound by confidentiality and GDPR requirements. Third-party partners are contractually obligated to comply with data security regulations.

Joint Processing

Some data may be transferred to third parties with your consent or as required by law.

Final Note

We may update this policy due to legislative changes. If updates affect data processed under your consent, we will request renewed consent. By checking the acceptance box, you agree to the processing of your data for the purposes described, including receiving communications via email, SMS, phone, or letter.